Here is the Return Policy that applies to customers that make a purchase at threadtales.nl. By making a purchase, you agree to adhere to this policy.

 

Return Window

You can return your purchased item within 14 days of receiving the order.

 

Return Conditions

To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received, along with the receipt.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Return Process 

To initiate a return, please contact us at info@threadtales.nl with your order number. We will provide you with instructions on where to send your return.

 

Return Shipping

Customers are responsible for return shipping costs.

 

Refunds

Once we receive and inspected your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and credit will be applied to your original payment method within 14 days of receiving the returned item.

We will refund the full order amount for the returned item minus the shipping costs.

 

Damaged goods

In the event a product arrived to you defective or damaged, please contact us at info@threadtales.nl within 3 days. You may return it for a full refund, and we will cover the return shipping costs.